Privacy Policy

1. Introduction

This Privacy Policy describes how MetabolicTherapy.com (“we”, “us”, “our”) collects, uses, processes, and protects your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Data Collection

We collect personal information through:

• Website registration forms

• Account creation process
• Newsletter sign-up
• Checkout and e-commerce transactions
• Cookies and tracking technologies

2.2 Types of Data Collected

• Name and contact information
• Email address
• Billing and shipping details
• Account login credentials
• Website usage data
• Browsing behaviour and interactions

3. Purpose of Data Processing

3.1 Primary Uses

We collect and process personal data for:

• Providing website services
• Processing merchandise transactions
• Sending marketing communications
• Improving website functionality
• Compliance with legal obligations

3.2 Legal Basis for Processing

Our data processing is based on:

• Consent (for marketing communications)
• Contractual necessity (for account and transaction services)
• Legitimate business interests

4. Data Storage and Retention

4.1 Storage Location

• Primary data storage will be in the United Kingdom
• Some third-party services may store data internationally
• Data will be retained for the maximum period permitted by UK law

4.2 Data Security

• Implemented security measures to protect against unauthorized access
• Regular security reviews and updates
• Compliance with industry-standard protection protocols

5. Third-Party Services

5.1 External Service Providers We use the following third-party services:

• GoDaddy (Hosting)
• WooCommerce (E-commerce)
• Stripe, PayPal, Google Pay, Apple Pay (Payment Processing)
• Complianz (Cookie Management)
• Google Analytics
• Google Search Console
• Facebook Pixel
• Potential email marketing platforms (Mailchimp, MailerLite)

5.2 Third-Party Data Sharing

• Data shared only for essential service provision
• Third-party providers bound by data protection agreements
• Minimal personal data shared with external services

6. User Rights

6.1 Data Subject Rights Users can:

• Request account deletion
• Opt-out of marketing communications
• Request data portability
• Access collected personal information

6.2 Consent and Control

• Single opt-in for newsletter subscriptions
• Clear opt-out mechanisms in all communications
• Ability to withdraw consent at any time

7. Cookies and Tracking

7.1 Cookie Management

• Complianz used for cookie tracking and consent
• Detailed cookie preferences available to users
• Tracking technologies used for website improvement and analytics

7.2 Tracking Technologies

• Google Analytics for website performance
• Facebook Pixel for marketing insights
• Anonymization of personal data where possible

8. Age Restrictions

8.1 Legal Compliance

• Adherence to UK age restriction laws
• Users must meet legal age requirements for account creation and purchases

9. International Data Transfers

9.1 Geographical Scope

• Services available in UK, USA, Canada, Australia, and EU
• Compliance with international data protection standards

10. Contact and Complaints

10.1 Data Protection Inquiries

• Users can contact us regarding data protection queries
• Complaints can be directed to our data protection officer
• Right to lodge a complaint with UK Information Commissioner’s Office (ICO)

11. Policy Updates

11.1 Revision and Notification

• Privacy policy may be updated periodically
• Users will be notified of significant changes
• Continued website use constitutes acceptance of updated policy

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom.

Contact Information

For any privacy-related questions, please contact: [email protected]

Last Updated: 12th December 2024